Making Friends with Chaos

Working with a lot of data analysts lately and seeing athletes redefine what’s possible has gotten me thinking about data, chaos and performance.

The Numbers Underneath

Some pursuits have a luxurious stream of data. Running an online business? The data feedback can be instant. Building a world class race car? The metrics are built into the car’s design for a constant flow of readings.

Some pursuits are numbingly consistent. Accounting data entry doesn’t often offer variation in performance or opportunities for peak performance.

But in most of our life, the data is more spare and varied, and our observations are often flawed.

The human brain tends to emphasize the negative. It can take several positives to equal the impact of one negative. Numbers can help us stay connected to reality.

Putting Numbers to Work

No matter how much data we have, the key is how we use it. In fact, we can separate ourselves from the vast majority of others by just paying attention to what’s working, noticing patterns, approaching improvement with intention.

Doing this gives us access to improvement and performing at the biggest moments. The book and film Moneyball were about this.

Four Patterns of Performance

Visualizing data can help unlock opportunities. If we had a set of a data points – like for instance competition statistics – we could see a more objective view of our performance than our brain will ever give us.

For instance, if we’re not approaching things intentionally, a year-long graph of our good, average and worst performances might look like this:

Messy Rut

Across our purple year, we have some peak moments but we are really inconsistent. It’s just as likely that we will have a lifetime best on any given day as an all-time low, and we are not improving over the course of the year

Let’s call this the messy rut. If we care about performance, we’re probably frustrated with these results.

Then there’s this graph:

In this gray year, we have fewer lows but also fewer highs. We’re consistent, but consistently average, and we’re not improving. If we care about getting better, this year might feel worse than a messy rut. This might be called stagnant mastery.

And yet it’s probably a better launching point. This graph shows mastery of this level. We don’t know what the ceiling of our skill is, but we’ve established a solid floor to our performances. We just don’t have horribly bad days.

And that’s not going to get us to the top. What we need is something different. Maybe it’s this:

Courageous Improvement

In our red year, we’re getting better. Average performances at the beginning of the year become our poor performances just a few months later. And the path is chaotic.

This is what it means to risk being great.

We’ve made our plan for improvement. We’re doing the work. And we’re putting ourselves out there. We’re getting some wins, but we know it’s going to come with some fails too.

The fails are part of the plan. We’re improving our results so that our target finish happens more often, whether that is making the cut, placing in the top 10 or winning. We are putting ourselves in the mix more often.

Let’s call this courageous improvement.

And then there is the blue year:


This graph looks great. No big fails, a steady feeling of things getting better. Near constant positive feedback. Sign me up!

Let’s wake up from that dream. Blue years are mostly fantasy, and fantasy isn’t all it’s cracked up to be.

While a blue year might feel good, let’s take a closer look. If we’re competing against someone in a red year, we’re losing to them often. They are often putting up transcendent performances. We are top performers, grinding out good results and putting distance between those in ruts or stagnation, but we’re unlikely to win many year-end awards.

It’s not all bad. We are improving. We’re working as intentionally as someone in a red year. We’re logging wins, but probably winning means too much to us. Short-term results are clouding our vision of what our true potential is.

Let’s call this safe improvement.

We’re really talking about learning curves here. Are you even on a learning curve? If so, what kind are you choosing to be on?

You Can’t Win Them All

Not all our results SHOULD be first place. If so, we may be stagnating. This is how champions get dethroned. They scrap and battle to get to the top, then stop fighting as hard.

Even though variation in performance can be tough to stomach, that chaos can be a helpful sign that you’re taking risks toward breakthroughs.

Acclimatize

When climbers take on the highest mountains in the world, they don’t get to just arrive and make a push to the top. The air is too thin. Their bodies haven’t yet adjusted to extreme altitudes. They have to make small journeys to intermediate altitudes to build the ability to summit in deadly thin air.

It’s like that with extreme performance too. As we expand our capacity upward, we may have spikes of achievement, but we’re not quite ready to do it often. We have to acclimatize to that level of performance so it becomes more normal and sustainable.

This is where the blue graph becomes more real. Instead of being a year of constant improvement without disappointment, the blue graph often is a short period of consolidation when inconsistent new skills become fully part of our arsenal.

Higher Than The Summit

Here’s the trap – and the opportunity for greatness. If we stay in a mode of acclimatizing too long, we risk hitting a performance plateau. The blue graph fades into the gray graph or worse, the purple graph.

When we focus on getting used to doing incredible things, we might forget to imagine and reach for the next level of incredible things are. We might miss the higher summits we can aspire to.

We need chaos for the higher summits.

An ideal path navigates this tension between breakthroughs and normalizing what was previously impossible. Stay in breakthrough mode too long and you don’t gain the mastery needed to reach much higher. Stay in consistency mode too long and things get stale or worse, move backward.

The Off Season

The off season is used as a playground to explore this tension. Commit to red territory when there is more time for exploration and risk, then gain enough command of new skills to return to gray (stagnant mastery) or even better blue (safe improvement) by the beginning of the next season.

A Life Cycle of Chaos

In real life these graphs are not as clean. They transition from one to another. When we’re starting out, we have that beautiful and crazy upward trend of courageous improvement. Our passion for learning takes us quickly higher and higher, but our performance is hit or miss.

For most people, the graph turns into a messy rut when they plateau without intentional strategies for improvement.

This S-curve pattern is well-documented, especially in business.

To reach our potential, we want something more than a single S-curve. We want to go higher and higher. We do that by linking S-curves together.

As soon as we sense we are leveling off, we call on our old friend chaos again, trigger the next curve and give ourselves the chance at greatness.

Creating Deep Mastery from Repetition: Problem Solving

Repetition Opens Up Elegant Solutions

This is the fourth and final article about using repetition toward deep mastery. So far, we have explored discipline and expertise and expression. Repetition can take us to an even deeper level when we integrate it with problem solving.

LEVEL 4 – REPETITION CREATES ELEGANT SOLUTIONS

It’s easy to be expressive when things are going right. Things are flowing. We’re in a rhythm using our skills, connecting it to how what we want to express.

Then shit happens.

Have you logged enough repetitions that you can adapt? Level 4 is about getting past challenges.

At first, simply continuing when problems arise is hard. We don’t even know what to do when things go wrong. We get confused. We panic. Most of us need to experience an emergency to know how to get out of one. Pilots use flight simulators for this. They use traditional classroom and book instruction to learn the solutions in different scenarios. Flight simulators make the scenarios real. Their repetition is about learning to stay calm under pressure. They fail and learn from it. In some ways, it’s a repeat of Level 2 – learning the skill of fixing things.

Becoming adept enough to find solutions is good, but the beauty of problem solving is when it goes beyond fixing to elegance and creativity.

Being calm under pressure is valuable. Being creatively calm is invaluable. It’s what lets you land a plane in the Hudson River.

Raw, undirected talent dismisses mistakes. At Level 4 we notice their potential. Creativity is the goal of repetition here. Turning accident to advantage.

This is where Picasso decides it’s a problem to draw a bull the same way over and over again and reduces it to 9 brushstrokes.

This is where Bode Miller skis himself off the downhill race course and uses the netting on the side of the course to ricochet back into contention.

Without comparing myself to Picasso or Miller, I’ve been fortunate to experience this area of Level 4 often. In fact, the entire idea of freestyle at its highest level is to create the biggest problem for ourselves to see if we can elegantly get out of it. Sometimes there is an elegant solution, other times a clumsy mess. The more I give myself big problems to solve, the more elegant solutions show up.

When my team prepares for the world championships, I’m on the lookout for fortunate mistakes. Some of the most memorable planned moments start as mistakes. “Wait, that wasn’t supposed to happen, but it would be cool if we did it on purpose.” We shift course and use repetition to create something fresh out of the mistake.

Many people are uncomfortable in chaos. Most businesses have low tolerance for chaos. They want clarity, a focus on the known, predictability. And they are rarely the businesses known for innovation. Innovative businesses leave space for chaos. Allowing staff to fumble around with new concepts and search for better answers includes a risk of failure and also opens up space for big breakthroughs – seeing new markets, inventing new approaches to treating disease, finding better ways to talk to one’s customers.

The deepest mastery is courageous in its curiosity and experimentation. It doesn’t settle or shy away from the unconventional. It’s about uncharted territory. It is both discerning and playful. While engaging in this level of repetition can feel terrifying, it’s just as likely to be exhilarating and fulfilling.

If discipline is where we become skillful. Expertise is where we become solidly competent. Expression is where we become memorable. This territory of problem solving transcends all of them. This is the level where we have a chance to be legendary.

Creating Deep Mastery from Repetition: Expression

Repetition Creating Expression

In this series, we are exploring different ways repetition can lead us to mastery. So far we have looked at discipline and expertise. This time we go one step deeper, to expression.

LEVEL 3 – REPETITION CREATES EXPRESSION

Level 2 of DEEP mastery – expertise – is about fixing flaws. It’s about pursuing perfection. Learning new facts. Acing the test. Putting our skills to work in different circumstances.

Level 3 is where we set aside perfection.

By the time we get here, we know we can be nearly perfect. We also know perfection is not where the real growth is.

In the hands of masterful talent, flaws can be magical. Listen to the best violinists. Their precision is so amazing that they can create intentional imperfection in the performance. Waiting a fraction of a second longer for one note. Rushing another. Stretching the tones. Their imperfection has another name: interpretation.

Our Level 2 repetitions let us perform perfectly. And we don’t want that. Perfect is boring. Perfect is sterile. Introducing variations or flaws makes our creation more compelling.

The aesthetic of wabi-sabi is about appreciating the beauty of the imperfect.

The beauty in imperfection

A basketball player might notice he has enough airtime to dunk the ball with style instead of make a utilitarian score.

Athletic Expression

A project manager might be so versed in timelines and process that (s)he can find quality, cost savings or efficiency by refocusing on the individual strengths of the team.

Casting Perfection Aside

At first, it’s about doing it right. Am I showing up? Am I doing my reps? Am I performing this skill well? Perfection matters. And then it doesn’t.

In Level 3, we put our personal touch on the skill by letting it stray from perfect – and in doing so we might just redefine perfect. Here, creativity is paired with repetition. We add personal expression, and our distinctive style emerges. We become memorable.

The biggest learning comes from failure. We can refine and refine through repetition, but it only gets us so far. We might become perfect, but we lack distinction. We might be consistent but perform far below our potential. We may even be seen as the best in the world but be sacrificing an opportunity to expand what’s possible.

I struggle with that borderline between expertise and expression. While my team has won the last two world championships in the Pairs division, I would love for there to have been even more risk and expression in our performances. We nailed the consistency we needed to win, and in doing so sacrificed expressing ourselves through a wider variety of catches. I am proud of both performances, and the level 3 part of me yearns for more expression in each performance.

When repetition is in service of expression, we pursue perfection so we can embrace chaos.

The errors, the goofs, the rough sketches, the failures. Those are where bigger breakthroughs lurk. In fact, the farther we take our skills, the more we scoff at perfection because it holds us back. Being exceptional happens by finding the spaces that invite expression and in seeking out chaos.

Creating Deep Mastery from Repetition: Discipline

Repetition Creates Discipline

There’s a leap from having raw talent to doing something about it. That’s where repetition (aka practice) comes in. Raw talent will lead to incredible peak moments, but the practiced expert is going to win out in the long run. Natural brilliance is no match for strong skills developed deep and wide. It’s why the wily veterans are able to overcome the cocky upstarts so often.

When we look at practice in terms of training vs working out, we look at our experience of the activity in the moment and how it connects to what matters to us. Another way of thinking about it is repetition. Through a lens of repetition, we can see all the strikingly different ways we can be in the moment.

Repetition is a core component of practice. If we are doing something about our raw talent by practicing, we might assume there’s a simple relationship. Put in the reps. Get better. Turns out there’s more than one way reps help you get better. Some give you moderate payoffs. Others transform you and expand what was thought to be possible.

I see a four level model of the payoffs from repetition. I call it DEEP Mastery. In this series, we will explore how each level transforms repetition into different flavors of mastery. Level 1 is Discipline.

LEVEL 1 – REPETITION CREATES DISCIPLINE

Level 1 is counterintuitive, a bit of a paradox. We need discipline to do our repetitions. We can’t even start shaping our raw talent without it. It makes us show up and be focused toward completing the mission.

That’s not the discipline of Level 1. We need to flip it around to see discipline really driving us toward mastery.

Mastery emerges when we use repetition to build discipline.

When we repeat, we get bored. In that moment of boredom, one of our choices is to bail. I do that often with running. Only a few minutes into a run, I can’t wait for it to be over. That’s why I am not moving toward being a masterful runner.

Another choice is to keep practicing. If we make this choice, we expand our commitment to the goal. We build our capacity for discipline. We skew our reaction to boredom from quitting toward continuing, we can apply that discipline throughout our life.

There are no traffic jams along the extra mile. – Roger Staubach (or Paula Abdul, depending on who you believe)

Your breaking point is where you set yourself apart. At the moment you’re bored or exhausted or out of ideas, being willing to go one more step gives you the edge.

I was confident at this year’s world championships. One important reason was that my team had put in reps. We had often chose to go more rounds of practice than we wanted, sometimes in laughably poor conditions. We knew what our performances felt like when we were physically and mentally exhausted. Great training for a mentally demanding world championship held in the thin, mountain air of Medellin, Colombia! It paid off. My team won, and I was rewarded with my 16th world championship title.

You know what repetitions look like when you’re fresh. Looking at it from the point of exhaustion is a different level of discipline.

Next time you have a choice to continue or bail, make a conscious choice. Another repetition may just create the discipline that takes you to your next victory.